Frequently asked questions
To save you time, we will answer here like the most common questions about your reservation at Schütterhof:
Rooms are available for check-in from 3pm. Should you arrive earlier we will be happy to hold your baggage so that your holidays can start immediately.
We kindly ask our guests to vacate their rooms by 10:30am. Should you want to leave later we will be happy to hold your baggage securely until departure. Please feel free to utilize our "AquaLand" Spa area until your departure!
Tourism fee and all taxes are included in the prices. VAT: 10% for board and lodging, VAT: 20% for massages and treatments
Overnight stay with breakfast (without dinner)
A reduction of € 10 per adult and € 5 per child per day will be applied.
Infants born in 2015 or later are free and share their parents’ room (baby cots at no additional charge).
Sufficient free private parking at the hotel.
... and sauna towels are in the rooms.
Cancellation – Cancellation fees
The Austrian Hotel Contract conditions will be exclusively applied.
In case of late arrival, early departure or late cancellation, meal rates will be deducted but room rates will still apply.
We do recommend cancellation and holiday insurance.
(https://secure.europäische.at). On request we will supply the necessary documentation.
Cash in Euro, MasterCard and VisaCard.
Our bank details
SWIFT: HYSTAT2G *
We do not accept pets – thank you for your understanding!
At the Kaminbar there is a new smoking lounge. Otherwise, smoking is not permitted in the hotel.
Guests with allergies
Our Superior double rooms with furniture and floors made of oiled wood are especially suitable for guests with allergies.
Guests with disabilities
All floors of our hotel are easily accessible with elevators suitable for wheelchairs.
Guests with food intolerances
We kindly ask that you contact us in advance or upon reservation.
Appointments for cosmetic treatments…
... we recommend that you book in advance so that time-preferences can be considered.
... all SommerCard services are for free (29.05. - 13.10.2019) during your stay, including the arrival (from 1 p.m. on) and the departure day..
Spring and autumn
The services of the mountain railways and the bus lines are rather limited.
In the low season some slopes, ski-lifts and ski bus services are limited.